The problem with INTEGRATION

[PART I]

Our view on the fundamental problem with integration is that the word does not contain the 4Cs of essential successful outcomes:

  • Communication
  • Change Management effort
  • Control and Coordination
backdrop-blue-technology-gear
 
Effective COMMUNICATION strategies and plans
 
We know the word good or effective communication is banded around quite frequently, however, this brief analysis of the process will hopefully highlight the challenge we see in effective communication of the change effort required, in order to lead to a successful Integration project.
  1. Communication is multi-dimensional
  2. Communication is multi-channel
  3. Communication is a two way (one to one) or one to many process
  4. Communication requires time, an action plan and monitoring and control
  5. Communication requires a feedback loop mechanism to measure outcomes
The list above is by no means exhaustive, however, in the next article in this series, we will focus on each element of the communication process in turn.
Change Management effort
 
In the animal kingdom, if you stand still for too long, the chances are that some predator or other will catch and consume you.  In organisational life the same principles apply.  Those who accept the Status Quo for too long will become endangered and their organisations will suffer.  So, with change so endemic in organisational life, why are we still so bad at managing overall Change Management effort and process?
Even when we put Change Management front and centre in the INTEGRATION process; why does it still depend on a coin toss as to the likelihood of a successful outcome?
We believe that part of the answer lies in a fundamental misalignment and misunderstanding of ‘COMPETING PRIORITIES‘.
priorities
And this comes back to the communication processes and strategies deploy in the first place.
If we do not communicate what and why the urgencies exist and what the critical drivers for and against change are; do we believe we have any hope of a positive outcome?
People in organisations are generally very busy.  They consume, process, create, oversee, manage, do, etc., etc. a lot of information and tasks, constantly shifting priorities in an ocean of decision making and information flows.
If any Change effort and Change Management specialist does not understand and compensate for this factor, is it any wonder that INTEGRATION and Change Management efforts are less than optimal?
Control and Coordination
 
Like any process, control of the process itself and coordination and monitoring of the effort (resources deployed) is an essential part of driving the INTEGRATION agenda forward.
Deming’s Plan-Do-Check-Act cycle is a useful guide in this area of control and coordination.  The two words, however, do not mean the same outcome will be achieved in the end.
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A clear distinction needs to be made between Efficiency and Effectiveness when controlling and coordinating INTEGRATION projects.
We have all heard the ‘busy fools’ analogy and if not, we have to guard against efficiently doing the wrong thing.  Sometimes decision-making is carried out in an environment where information is lacking and if the ‘gut feel’ is not followed in favour of imperfect information, then sub-optimal decisions can be perpetuated by continuing to justify the original decision point.
We are reminded here of a phrase in a stanza from Felix Dennis’ poem, ‘How to Get Rich’:
 “Never be late 
to quit or cut bait
 
CutBait-home-page-2014
In our next article on the topic of INTEGRATION management, we will continue the conversation regarding COMMUNICATION and continue to delve down deeper into analysis and commentary on the 4Cs of the Integration effort, namely

Communication

Change Management effort

Control and Coordination 

 ….to be continued in part II

© theMarketSoul 2015

Tax and morality? The two should never meet…

caution-taxes-tax-370x229

The language, or rather political language de jour, is for the canvassing potential members of the next parliament (Parliamentary candidates in the UK) to merge two very different concepts into one, in the public’s mind. Those words are tax evasion and tax avoidance. We (at the theMarketSoul) believe we potentially know why, but the consequences might not yet be clearly understood.

Economic principle of creative destruction - joseph schumpeter
My PRECIOUS…!

At a recent televised debate attended by potential next Business Secretary representatives (politicians who would be in charge of the Business, Innovation and Skills [BIS] department) from the three major political parties, one of the candidates challenged the audience thus:

“You (tax advisers) know the difference between aggressive tax avoidance on the the one hand and tax planning on the other.”  No the question was actually this: “Please raise your hand in the audience if you do not know what aggressive tax avoidance is.” From the podium the verdict came that about half the audience raised their hands. And therein lies the problem: Are you making this a moral question now? Because until someone is able to clearly define and explain how morality and tax planning are linked; we at theMarketSoul cannot help but think:  Where next in this one sided ‘supposed’ quasi debate?

It really depends on how you ask the question:

Is taxation moral? Is paying tax moral? What level of taxation is moral? Is being moral, paying your taxes?  If you don’t pay taxes, are you immoral?

Hopefully, you get our drift…?

© theMarketSoul 2015 skelet

Technical Default Options – US Government Shutdown Analysis (Part2)

Seal of the United States Department of the Tr...
Seal of the United States Department of the Treasury (Photo credit: Wikipedia)

The real challenge and issue:

The US Debt default that is looming ever larger with each passing day that the US Congress, Senate and White House seem to treat as a brinkmanship fatigue challenge will have a specific default structure or process attached to it, that the rest of the world needs to get to grips with very quickly.

Breakdown of political party representation in...
Breakdown of political party representation in the United States Senate during the 112th Congress. Blue: Democrat Red: Republican Light Blue: Independent (caucused with Democrats) (Photo credit: Wikipedia)

What are the consequences:

Because, if Americans are willing to engage in quasi-negotiations with each other on this acrimonious level; then world beware, they will treat you with even more disdain and petulance than they have been treating each other.

And yet, no Creditor Nation of the USA seem in the least bit prepared for the hard bargaining the USA Treasury officials will engage in when the technical default moves into a more serious phase.

This is commercial war on a scale we have not experienced for quite some time.

And the most disparaging part of this process or potential risk is that no commentator has yet stood up and called time on this challenge or at the very least attempted to pull the veil from the threat and fall-out the rest of the world will experience.

The western front of the United States Capitol...
The western front of the United States Capitol. The Capitol serves as the seat of government for the United States Congress, the legislative branch of the U.S. federal government. It is located in Washington, D.C., on top of Capitol Hill at the east end of the National Mall. The building is marked by its central dome above a rotunda and two wings. It is an exemplar of the Neoclassical architecture style. (Photo credit: Wikipedia)

What next?

Of course 17 October 2013 is a technical default breach days only; because as most business people who experienced bankruptcy will attest to is the fact that you can continue to trade (on the goodwill of your creditors) beyond the point of being solvent, so long as those creditors continue to good-naturedly extend some further credit or payment terms to you.

theMarketSoul ©2013

 

Immediacy – Analysing the Behavioural Dimensions

The problem of getting too distracted by constantly fire-fighting in business settings

Français : Logo de Connecting Emotional Intell...

We might have heard it referred to as phrases such as “blinkered vision, short-term thinking”, possibly even “tunnel vision” or something similar; however the challenges of Immediacy is (1) the hidden cost and (2) damage it does to our organisations and culture within those organisations.

This is a behavioural consequence of a much more deep rooted problem.  It could possibly be insecurity or ‘over’ control, mistrust or some other behavioural issue.

However, we would like to make a bold statement that the problem is one of an over commented emotional connection to what we do. Too much passion and care in other words. This is not a bad thing in itself, but it must be tempered and balanced by its opposite twin, namely logic and deliberation.

Too often we let the Emotional Intelligence (EI) side of our personalities or just pure emotions (if we lack in the finesses of EI) rule the roost and we park logic and Business Intelligence (BI) at our peril.

What to do, in order to balance the equation:

When faced with the typical flight or flight scenario of a mini crisis at work or during a project;, stop or pause for a little while in order to achieve two very important objectives:

  1. Calm down the emotional roller coaster.
  2. Take stock in order to appraise and assess what would be the most logical course of action to take next.
English: Book Cover
English: Book Cover (Photo credit: Wikipedia)

As an experiment in BI versus EI today and over the course of this week, just think and apply these two simple steps and monitor and evaluate the outcomes and consequences.

You might be pleasantly surprised…

Feedback most welcome.

theMarketSoul © 2013 

The Kuznets swing and the market for labour and skills

You must have seen the headlines recently? British wages falling sharply in real terms versus our EU brethren…

We wrote about a particular economic phenomenon referred to in this post about economic cycles and particularly the Kuznets swing; which we find the most interesting and thought provoking cycle. The reason for this is that it is a generational cycle, only lasting or more accurately stated lasting anywhere between 15 – 25 years.

Image representing oDesk as depicted in CrunchBase
Image via CrunchBase

So where are we on this cycle and what does it mean for me, should be the two most obvious questions to answer?

Lets address both separately below.

Firstly we believe we are now around seven years into a downward phase of the Kuznets cycle, therefore to some analysts it would mean that we are either almost half way or to others around a third of the way through this cycle.

Secondly, and more importantly, the impact it has on market participants like all of us:

We believe that the downward phase of a Kuznets swing is the ‘exuberance‘ correcting phase; when markets and other factors of productions contributing to mostly normal market clearing activity ‘got slightly out of kilter’. The Kuznets swing is always there to bring these factors of production into alignment. It is a consolidation phase of the cycle and interestingly for this particular phase, it coincides with disruptive technological advances around Cloud Computing, dis-aggregation of intermediaries, especially in labour markets with labour or skills exchanges appearing everywhere.  Examples include, Elance, oDesk, PeoplePerHour, etc..

English: Cloud Computing
English: Cloud Computing (Photo credit: Wikipedia)

Furthermore, and this is the most import action point for our readers to understand and appreciate, this consolidation and technological advance has a severe impact of wages levels and the distribution of where actual ‘work’ is being performed.

Hence headlines like the one we spotted this morning regarding real wages in Britain declining relative to other (very unproductive EU cousins) are not helpful without the pundit exploring and engaging n deeper analysis of the underlying drivers for the pressure.

The Income and Substitution effects of a wage ...
The Income and Substitution effects of a wage increase (Photo credit: Wikipedia)

Our recommendation:

Understand that the world of work is changing much faster than we had ever become used to in previous generations. As active able and willing participants in this market for labour and skills we have clear choices: Up-skill, be competitive appreciate and plan for volatility in the labour supply market, by ensuring flexibility in location, skills and prices. It is especially painful to suffer real wage declines, but remember this is the market’s subtle way of signalling a problem or challenge in that particular market and a way of adjusting in order to restore the natural balance and clearing prices.

We believe every interfering politician and educating commentator should always bear this in mind.

theMarketSoul ©2013

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‘Biological’ Language

It is political party conference season in the UK. The last of the major three party’s conferences kicked-off yesterday, namely the Conservative Party Conference in Manchester.

However, we want to focus on a little snippet from last week’s Labour Party conference.

In the Labour Party leader’s (Ed Miliband) speech, he attacked ‘neoliberalism’, which in itself is not a bad thing; because the extension of the neoliberal idea, namely that ‘every interaction should be a market transaction’, has also been criticised by this publication and inspired the ‘Soul’ part of our name (theMarketSoul). Hence, we believe that there are behavioural (human and natural interaction) factors that cannot be removed and reduced to mere Market Transactions.

What we want to pick up on in today’s commentary is Ed’s use of language. He referred to ‘predators’ and Asset-strippers as the bad side of capitalism.

Personally we have no problem with predator behaviour, because this is in itself a natural phenomenon, and plays itself out countless times in the cycle and chain of life every day. If not, there would be an imbalance in nature itself. So utilising ‘natural language’ and phenomenon is good.

We do take umbrage at the ‘Asset-stripping’ tag, though. This is the ‘engineering’ and ‘clumsy’ language usage that disturbs us. We look towards language and metaphors that express nature, ecosystems and balance more precisely. Therefore, Ed, do call them predators and don’t mind what the main stream press and ‘Asset-strippers’ make of it. After all; it takes a lot to offend a lion, doesn’t it, or not?

[We picked up this article ‘Good Capitalism Does Exist’ written by Will Hutton, in the Guardian on 3 October 2011]

theMarketSoul ©2011

Evolution…or devolution?

The Economics of Social breakdown

How do we define the state of our nation at the moment?

For a little while now we have been experiencing an ‘unease’ with the communication revolution and the disparate nature of communication tools at our disposal. On the surface it would appear that what is happening is that rather than bind together a society it is having exactly the opposite effect.

The recent riots in the UK is just a small manifestation of this general unease.

From a purely economic and dispassionate analysis of the situation, we would offer the following opinion:

We don’t have a ‘broken society‘, as is such an often uttered phrase, but rather a complete misunderstanding of the disconnect between our ‘old / slow business models’ and the pace at which technology moves and changes the rules of engagement.

The pace of change in organisational design, planning and execution models lags multiple-fold behind the pace of technological advancement. It almost has an exponential relationship and due to this factor, we have not yet come to grips with applying new technology to ‘old world’ thinking, with its checks and balances and control mechanisms.

The disconnect between the pace of the communication revolution and the nature of diminishing returns has led to a massive gap in appreciating the fact the occasionally we have to pause and reflect on where we are and where we want to be.

Both the continuing economic crisis, pace of change, realisation that the future does not hold the same promise and prosperity as the recent past; are all infliction points that have amplified and spilled over into anger and the violence of the past few days.

So what we have is a ‘broken understanding’ of how different factors of production, such as land, labour, capital, enterprise and innovation has drifted further apart and caused unnecessary and unsustainable concentrations of accumulated power and risk amongst differing population groupings in the UK and elsewhere.

Remember, all five of these factors of production listed above need to work in harmony, in order to add, create and manage value and output that are useful and life sustaining necessities for all citizens.

Let’s address the gap between political and civil society to ensure sustainable progress and development for all.

theMarketSoul © 2011